Welcome to Menzies Response

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Contact Centre Services

Contact Centre Services  - Menzies Response

Teamwork & Co-Ordination That Delivers

Our PCI compliant Contact Centre is more than just a call centre. We will be the guardians of your customer care. Whether over telephone, email, social media or website contact forms, we will answer questions and solve problems in any way possible. Our agents will be your voice, maintaining brand consistency throughout contact. We will deliver this through skills-based routing (ensuring the most appropriate call handlers respond to your customers) and bespoke scripting.


Contact Centre Services

Read on to find out how we can take care of your contact centre needs, leaving you to take care of business…

You need an effective order and payment processing procedure to maintain high standards of customer care and avoid problems in the fulfilment of orders.

That’s why our contact centre agents are highly trained and supported by leading software in Microsoft Dynamics AX, as well as effective CRM and reporting facilities.

What we offer:

⇨ PCI DSS Compliant payment processing

⇨ Multi-channel integration

⇨ Card payment, cheque, cash and voucher processing

Our UK based call centre offers expertise and provides an exemplary customer experience and efficient inbound response handling service.

How we can support you…

⇨ Campaign response handling via telephone (inbound and outbound), post, email and online

⇨ Dedicated specialist agents

⇨ Inbound order processing & payment processing

⇨ Customer services

⇨ Late night, weekend and overflow support 7 days a week

We know that customer service and brand identity are two of the most important factors in customer retention. That’s why we’re passionate about helping you to maintain the highest levels of customer service.

We will monitor calls & enquiries, answer questions and assist in solving problems across various channels. We’ll also assign dedicated agents that are trained to your requirements and expectations, ensuring your customers always feel they are talking directly to your company.

That’s how we deliver results.

Benefits:

⇨ Open late, seven days a week

⇨ Bespoke scripting

⇨ Highly trained and experience dedicated agents

⇨ Training based on individual client requirements

⇨ Cross-selling

⇨ Trouble shooting advice

From data cleansing to telemarketing, our outbound calling team are skilled at speaking as your brand and building relationships. Using our experience and proven customer service skills to reach out to your target market, we will give your outbound calling a professional edge.

Let us help with:

⇨  Appointment setting
⇨  Sales support service
⇨  Cross selling and upselling
⇨  Welcome calls
⇨  Customer life cycle calling
⇨  Market research and surveys
⇨  Data cleansing, data mining and enhancement
⇨  Database building
⇨  Conference and seminar

Accurate data is key to the success of your DM campaigns as the quality will affect the return on investment at many levels including wastage, postage costs and brand perception.

Data Capture

Let us capture data for you –  we will target your desired audience via emails and calls, gather responses and then process the data for you. We’ll then supply you with an accurate database of quality contacts.

Whether the response comes in the form of phone calls, emails, orders or completed forms, our dedicated teams and contact centre will intelligently manage everything with Microsoft Dynamics AX, our business management platform.

Database Management

We recognise that your customer and prospect data is the lifeblood of your business and we can work in partnership with you to get the most out of your most valuable resource.

Our key database management services include:

⇨  Data cleansing and updating

⇨  Customer profiling

⇨  Database consolidation

⇨  Segmentation

⇨  Email and direct mail campaigns

Our in-house data experts can sit down with you and look at your data to see how best to utilise the information you have, helping to bring in extra enquiries, sales or donations.

All services supplied through the contact centre can be made available with dedicated multi-lingual agents.

Offering and extending the reach of your business outside of the UK can positively contribute to growth and sales.

We are not restricted to specific languages so please get in touch to discuss your multi-lingual requirements and find out how Menzies Response can help.

Contact us to discuss your requirements further on 01233 211 010

When it comes to outsourcing payment processing, nothing is more important than the accuracy and safety of that process. That’s why we have ensured that our Contact Centre is PCI DSS compliant to reach the highest standards of data security. We also ensure our agents are all highly trained.

All physical payment transactions such as cash, cheque, forms, vouchers and coupons are handled in our ‘secure room’ where only a handful of allocated individuals can gain access.

Payment can be handled over the phone, via Ecommerce platforms, email or post.

We accept the following forms of payment:

  • Credit card
  • Debit card
  • Cheque
  • Cash
  • Competition entries
  • Vouchers and coupons.

No credit card details are ever stored on our servers and all written credit card details are fully masked in indelible ink before being securely filed.

Questions? We're ready and waiting to respond...

Call 01233 211 010 or complete the form below to find out how Menzies Response can help grow and drive your business forward in partnership.

Begin your customer services journey with us today.